FAQ

Frequently Asked Questions

Common questions about Bay Area medical equipment, referrals, delivery, rentals, and patient supply support.

Do you serve patients across the Bay Area?

Yes. We support patients, families, caregivers, and providers across the San Francisco Bay Area.

Can providers submit referrals directly?

Yes. Physicians, clinics, case managers, and discharge teams can contact us directly for referral coordination.

Do you support rentals?

Yes. Rental needs are part of the support path, including hospital bed rentals and wheelchair rentals.

Can caregivers contact you for help?

Yes. Caregivers can contact the team directly when home equipment or supply needs change.

Do you provide recurring supplies?

Yes. Ongoing supplies are part of the support path for patients and care teams.

How do I know what information to send with a referral?

If you are not sure what to send first, contact us and we will help clarify the next step.